Update: After waiting for couple of months, at last they replaced my Nikon d3000 body, just today April 29, 2010.
I never had my own Nikon DSLR camera until last December 18, 2009. I bought it out from my online earningsand a bit of my 14th month pay. I was really excited when I first had it in hand. And by the way, I bought it at Pixel Pro Cebu located at Parkmall, under Camera Sound Inc.
3 days later, we got invited to a dawn mass event dubbed as “Keso de Gallo” and that was the first time I used my camera for an event. Moreover, I feel so lucky with that camera, since I won a prize from an impromptu photography contest during that event.
On the 7th day, while I was in Sto. Niño church planning to take some pictures, my camera suddenly encountered a problem – it didn’t turn on. NO POWER at all. I thought it was just the battery, but it wasn’t. So I returned my camera at Pixel Pro Cebu on the 9th day, because I was not available on the very day the problem happened. I explained to them what exactly happened and told them that I need it by Sinulog 2010. I kept on making follow up calls about my camera so that they would feel the urgency of such matter. Per technician, the issue/problem was due to a damaged power board – a factory defect. Since it was a factory defect, I asked for replacement, but what Pixel Pro staff/s were telling me is that they only offer unit replacement if it’s with in 7 days from the time the unit was bought. So basically I have to wait. 2 days before Sinulog, I had it back and I was able to take photos during the grand mardigras.
9 days later (the same date of the Sto. Niño Hubo celebration), I was really planning to take photos, but again the problem happened. NO POWER. Same story, I rushed it to Pixel Pro Cebu – Camera Sound, Inc and told them the same story. I know they can’t do anything about it, but to send it to Manila for RE-REPAIR. I called and asked the head technician on what they gonna do about it and he said they need to further check on it. And will replace the power board. But they have to order it from the supplier and might take longer than expected, w/c basically took over a month.
I had my camera back in hand, just right after my birthday. 3 days later the problem occured again. Exactly the same problem, the same story. This time, I am totally f*cked up! I hate to say that I am getting annoyed, pissed off, dissatisfied, unhappy, frustrated, and what so ever with this experience this very unfortunate and horrible experience, but I can’t help it anymore. What am I paying for? A unit that I haven’t used that much? Or is my unit really brand new?
IF YOU WERE IN MY SHOE, WHAT WOULD YOU DO? HOW WOULD YOU REACT WITH THIS KIND OF EXPERIENCE? How would someone be able to perform his duty as an ONLINE MEDIA with out his camera? Is Patience still the virtue? Tell me!
If you only knew how it feels to be invited in a certain event/events and can’t event take photos, I think you would understand why I am ranting here. This is just extremely unacceptable. Why? Because, that 7 days unit replacement is not even written with that damn warranty card. Is that normal? Is that valid? How could you apply this invisible 7 day warranty agreement, if it wasn’t even written in a piece of paper? Is that 7 days unit replacement still applies to this kind of situation? C’mon, shed me some lights fellas! I am not understanding anything now. >_<
Moreover, below are just few of the events that I missed to take photos.
- Political Arena PCOS Machine Testing
- Musicfest 2010/Press Conference
- Chinese New Year’s Eve Event at SM
- CBS 2nd Year Anniversary
- Ai Love Cosplay
- Frizberry YoGurt Grand Opening
- Cattski TEN Concert
- Thakral Infotech Press Launch
- PLDT Watchpad Speedster Bus Launching
- PLDT MYDSL WATCHPAD GOES LIVE AND LOUD IN CEBU
- BE Resort Afternoon Visit
- Maribago Bluewater -The Unveiling of the New Seven
- PLDT myDSL Speed Circuit Drifting Exhibition
- PARADISO 2010
The author just wanted to express his ongoing horrible experience at Pixel Pro Cebu under Camera Sound, Inc. Please don’t take it personally, the author is talking about the store and services as a whole.