Update: After waiting for couple of months, at last they replaced my Nikon d3000 body, just today April 29, 2010.

Pixel Pro Cebu

I never had my own Nikon DSLR camera until last December 18, 2009. I bought it out from my online earningsand a bit of my 14th month pay. I was really excited when I first had it in hand. And by the way, I bought it at Pixel Pro Cebu located at Parkmall, under Camera Sound Inc.

3 days later, we got invited to a dawn mass event dubbed as “Keso de Gallo” and that was the first time I used my camera for an event. Moreover, I feel so lucky with that camera, since I won a prize from an impromptu photography contest during that event.

On the 7th day, while I was in Sto. Niño church planning to take some pictures, my camera suddenly encountered a problem – it didn’t turn on. NO POWER at all. I thought it was just the battery, but it wasn’t. So I returned my camera at Pixel Pro Cebu on the 9th day, because I was not available on the very day the problem happened. I explained to them what exactly happened and told them that I need it by Sinulog 2010. I kept on making follow up calls about my camera so that they would feel the urgency of such matter. Per technician, the issue/problem was due to a damaged power board – a factory defect. Since it was a factory defect, I asked for replacement, but what Pixel Pro staff/s were telling me is that they only offer unit replacement if it’s with in 7 days from the time the unit was bought. So basically I have to wait. 2 days before Sinulog, I had it back and I was able to take photos during the grand mardigras.

9 days later (the same date of the  Sto. Niño Hubo celebration), I was really planning to take photos, but again the problem happened. NO POWER. Same story, I rushed it to Pixel Pro Cebu – Camera Sound, Inc and told them the same story. I know they can’t do anything about it, but to send it to Manila for RE-REPAIR. I called and asked the head technician on what they gonna do about it and he said they need to further check on it. And will replace the power board. But they have to order it from the supplier and might take longer than expected, w/c basically took over a month.

I had my camera back in hand, just right after my birthday. 3 days later the problem occured again. Exactly the same problem, the same story. This time, I am totally f*cked up! I hate to say that I am getting annoyed, pissed off, dissatisfied, unhappy, frustrated, and what so ever with this experience this very unfortunate and horrible experience, but I can’t help it anymore. What am I paying for? A unit that I haven’t used that much? Or is my unit really brand new?

IF YOU WERE IN MY SHOE, WHAT WOULD YOU DO? HOW WOULD YOU REACT WITH THIS KIND OF EXPERIENCE? How would someone be able to perform his duty as an ONLINE MEDIA with out his camera? Is Patience still the virtue? Tell me!

If you only knew how it feels to be invited in a certain event/events and can’t event take photos, I think you would understand why I am ranting here. This is just extremely unacceptable. Why? Because, that 7 days unit replacement is not even written with that damn warranty card. Is that normal? Is that valid? How could you apply this invisible 7 day warranty agreement, if it wasn’t even written in a piece of paper? Is that 7 days unit replacement still applies to this kind of situation? C’mon, shed me some lights fellas! I am not understanding anything now. >_<

Moreover, below are just few of the events that I missed to take photos.

The author just wanted to express his ongoing horrible experience at Pixel Pro Cebu under Camera Sound, Inc. Please don’t take it personally, the author is talking about the store and services as a whole.

About the author

- Professor: A part-time college professor. - Wordpress Specialist & Hosting Expert: I love messing around Wordpress stuffs. - Blogger: I love to write random stuffs even if it's beyond my interests. - Events Photographer: I love to capture and freeze moments in time. I shoot events and I love photography. - Husband:Happily married since 2015. I love my lovely & beautiful wife and our little one.

60 Comments

  1. I do hope that the top management of the store will be aware of these. These would also be a good heads up to all Service Outlets out there.

    1. one of the owner or the owners i think are aware of this d3000 issue. however they are not just willing to replace it with a new unit. >_< pfffffft

  2. WHAT!!!? I was planning nman to buy there…wag na lang…
    .-= rabsin_d´s last blog ..Merch Connect Rock Nights =-.

    1. hahah..goodluck nlng… maybe malas lng talga tong unit ko!!

  3. unsa akong gisulti nmo? ana bitaw ko nga malas mag nikon kay ang service center ahahahha

    both our lates posts are rants ahahahaha
    .-= iskolares´s last blog ..GLOBE TATTOO SOUL XPRESSION STREET ART COMPETITION =-.

    1. nah gnhan mn ko ug nikon! pero nganu mn jd dili nila ilisan sa tagiya sa pixel pro ug bag-o akong unit! g-ahak nlng jud >_<… wai klaro ana nila, or incompetent lng ilang technician or unsa ba?!

  4. CALL the OWNER. You demand for a replacement. Send a letter to Nikon, report the store on how they treated you.. Be sure to CC the store when you send Nikon an incident report.
    .-= Ethelbert´s last blog ..Fruits in Ice Cream at Ayala Center Cebu =-.

    1. hmmmm..salamat sa advice atty…. i should do that…

  5. i really feel for you jorich. gisapot ko nagbasa. maglagot jud ko ug incompetent and dissatisfying customer service. 7 days lead time for unit replacement? ka atay gud ana? ako ni i-post sa akong wall ha and let’s see if naa koy mga camera owner friends nga maka suggest ug something.

    1. cge te debz…salamat sa support.. .T_T…waaaaaahuhuhuh

  6. paeta… hassle lage kaau na noh? maau sad makatiming maguba ang item, i-timing jud nga sa 7th day pa naguba, mura kag gisungog sa warranty.
    .-= Wilhelmina´s last blog ..Singing Bowls =-.

    1. uu sakto jud…pero i think dli nmn unta na ma apply ang only 7 days replacement lang, kay factory defect mn..ambot lang anang owner nganung gahi kaau na sla!

  7. cause you know why you aren’t getting a replacement cam? for the simplest reason nga “DILI KA KAMAO MASUKO!” ahahahhahah
    .-= iskolares´s last blog ..The Beach Beckons: Paradiso 2010 =-.

    1. awww..murag ana jd bai, pero murag na hurot na akong pacencya..so meaning, nasuko na ko….

  8. maypa nag canon nlng ka.ehehehe.

    1. waaaaaaaa..gnhan mn ko ug nikon….T_T

  9. Unsa man imo dslr, bai? Check this link daw. naa recall.

    http://www.nikonusa.com/Service-And-Support/Service-Advisories/D5000-Service-Advisory.page
    .-= Nick Nichelle Dael´s last blog ..WePad against iPad =-.

  10. walay complaints department ?

    1. murag kana wala jd gale..mao na gus2 ko mkg talk sa owner….pero murag d mn cguro sla gnhan

  11. Pixel Pro Manila

    i am sorry for the repair mishap, i have advise our technician to be careful in repairing so we will not hassle about customers about backjobs. We will be replacing your D3000 body with a new one since he couldn’t fix it well
    I am sorry for the hassle, we are doing our best to resolve this matter quickly, you will be able to get your replaced body by tom afternoon..we will dispatch it today
    thank you

    diana

    1. Hi Miss Dianne,
      I know you are following this issue that I am having w/ my d3000. I appreciate your action this time. I hope you’re not taking this post/rant personally, I was just expressing myself, the frustration that I felt everytime I am invited to an event and can’t take photos. I hope you understand my part. Don’t worry, I will update this post and marked this as RESOLVED once I get the new unit. Thank you.

  12. this is whats happening to all nikon user in cebu. There is absolutely Zero service center you can ask for help. (don’t get me work) I love nikon, but without any reliable NSC to assist, I’ll probably switch to canon.

    FYI: please as much as possible avoid getting your camera clean from columbia across Colanade mall, I just had a real bad experienced with my unit after they clean up the body and lens.

    To all nikon user in Cebu, lets hope the company will soon put up a SC coz they will probably loss potential customer if they cannot support their product locally.

    1. I would agree with you. Hopefully, Nikon will put Service Center in our country for our convenience. Para dli ta mg lisud ug paayo sa camera!

  13. parts sorry to hear about your camera.. sus intwn was never aware gyud na didto ka nipalit.. mobuy ta rba mi adto. tsk tsk.. kasuko na lagi parts!.. go!
    .-= maemaye´s last blog ..Cool Link for Anime Movies/Series =-.

    1. bitaw parts..newies, ok rman jd dd2 parts kay barato lng ang cam…and some accessories galing lang g dimalas to akong cam…newies, they said they’ll gonna replace it w/ a new one after 4months….huwwwwweeeeeew

  14. Looks like Pixel pro manila commented na. Hope it’ll turn out okay bai. Good luck with that
    .-= Photoblogger´s last blog ..Music 21 at Makati with the Nyoks =-.

    1. uu..hehe..nadungog njd akong post..awww.hahah… hopefully everything will be fine…

  15. grabeha sa imu kahimtang idol..maynta ako inig palit nkog DSLR puhun nindot pod ang experience..gogogogog!!
    .-= iggy´s last blog ..Laptop Care Guide =-.

    1. hahaha..pg sure dha idol!! bitaw, goodluck nlng idol..nyahaha…

  16. I have a different story, but it was also a bad experience that I had with PixelPro, which is still unresolved until now.

    Last April 8, 2010, I bought a Sigma 70-300mm APO DG lens from PixelPro Megamall. I used my credit card since the saleslady told me that I could purchase it at 0% interest, 6 months installment, which I think is possible with my budget. I even heard the cashier ask the saleslady before swiping the card if it’s 6 months and the lady even answered yes.

    I went back to the office after the purchase and was really excited about my new lens, but then even before I reached our office unit, the cashier called and told me that she mistakenly posted my purchase as straight payment instead of installment.

    I went back later and they told me that they will work on it since it’s their fault. The cashier was very sorry for the mistake. HOWEVER…

    [to cut the long story short] after much talking and after NUMEROUS follow-ups and revisiting the store, until a while ago when I checked my account online, the total sum of the purchase is still posted. I even heard from the accounting officer in their main office when I contacted her that the store didn’t immediately report the incident after it occured.

    And it seems they don’t even give a damn with the hassle that they made. Not even a small compensation for the damage and for my efforts to follow-up. WHERE’S CUSTOMER SATISFACTION? What if they fail to reverse and correct the purchase? Are they even willing to pay for the finance charges that I’ll be paying for the next months? Geez…

    1. *ouch* sorry to hear that Eldz.. it was indeed a bad experience…. I hope this issue of yours will be addressed and will be given a resolution….

  17. Yes, I do hope so. It’s a big deal for me since I’m not really earning that BIG to be able to pay straight payments.

    Glad to know you got you’re body replacement from the freakin store, LOL. Happy shooting! ;-)

    1. yeah, i just had it last April 29. hehe.. hopefully tuloy2x na to… am just an amateur photographer though, i use my cam for events…. so indi rn ako big time.. haha… sana ma resolve na rin ung issue mu… ^_^ *break a leg*

      1. Same here, I’m just an amateur/hobbyist but I’m hoping to earn from this hobby someday. =)

        Just an update: I’ve checked my credit card account online and it’s still posted as straight payment even though the accounting officer told me that they’ve already submitted the documents to the bank (na ini-submit lang nila nung tumawag ako sa main office nila, few weeks na after nung incident dahil hindi ata inasikaso nung branch).

        BTW, I’ll be sharing this blog post of yours sa DPP community if it’s ok. I want the Pinoy photo community to know about Pixel Pro’s incompetence.

        1. oppps. i think you should make a follow up at Pixel pro eldz…..

  18. Pixel Pro Manila

    hi, i hope you guys can issue your concerns directly to my email so i can be the one to expedite the solution…sometimes this issue are not address by our staff properly as i hope they would so the delay is evident
    I hope you do email me about the issue (freshymintus@yahoo.com)

    we are continuously improving our service, we hope we can also find competent staff to implement our goals. I apologize on their behalf…

    diana

    1. Hi diana. MINE HAS NOT BEEN RESOLVED YET. I’m very very very dissapointed with your service. You said that you will replace my D700 but you did not deliver on your promise. One of your reasons is that you only replaced the unit 7days from date of purchased. Mine is 12 days from date of purchased. What is 12 days.

      In my case, it’s not easy to notice the mirror/pixel problem of the unit. I travel a lot and I only bring my D90. For a 125k DSLR, you should understand my sentiments. As per your technician, another reason is that my actuation is already 600plus. 50 shots a day for 12 days? Is that the reason why you won’t replace my unit.
      You have decided that you will just send my unit to columbia for servicing. I’ve waited for more than a week and I end up still dissapointed because when I tested the unit this morning in your cebu branch, the problem is still there.
      Did you really send the unit to Columbia? or you just serviced it yourself?
      Come on, don’t prolong my agony. PLS. REPLACE MY UNIT . . . same with Jeorich.

  19. That’s a violation of the consumer welfare act..You must report it to the DTI.or else buy a bomb and blast those son of the bitch!

  20. productive post you got here, jor! ^^

    1. murag ana jud dor… nka ana ko na working jud tawn akong panawagan ngadto nila! mo ilis mn d i sla, nanu gahuwat pman sla na e blog! haha.. ug daghan kaayong salamat sa pag bisita sa akong old skul na blog enday dores! ^^,

  21. I’m planning to buy a 500/550D but there is an out of stock in Canon. My second option is to buy it in Pixel Pro. BUT… After i have read this, I’m confuse if I will buy in Canon (they haven’t know the arrival of the stocks) or in Pixel Pro (Are all of there cameras genuine and new?). I need it by Thursday for our Photography Class. Tskk2x… I read many Rumors about Pixel Pro some are Good some are Not. Guys help me decide… T_T

    1. Hi Ymir, the experienced I had with Pixel Pro, I think wasn’t that worst, but rather bad. I was really frustrated during that time knowing that they won’t replace my unit. Anyhow, they still did. Honestly, I still recommend this store to my friends. Their cameras are more affordable. But it’s still up to you. So far, after the unit replacement, everything seems to be fine. Cheers! and thanks for droppin’ by!

    2. Hey! Try ‘Louise Gadgets’ at facebook. She offers DSLR with great prices. Plus she’s cebu-based, you can do meet-ups with her personally. Just want to help fellow cebuanos to find cheaper cameras since I bought a cam from her and I was really happy with the price.

  22. ambot anang PixelPro, ilang staff puro lang pakyut! salig puro mga kwartahang tiguwang ilang mga customer!

  23. hahaha… tsk3x… planning to buy in pixel pro… pero murag…hahah atras nalang ko oie..hehe gizmo nalang ko..hehe barato lagi antos pud ta…tsk3x…:((
    .-= buzzmeUP´s last blog ..Make Up Tutorial – Choosing the Right Foundation =-.

  24. If you want a really cheaper DSLR body and lenses. Try ‘Louise Gadgets’ at facebook, she really offers good prices. I guess she’s the only seller here in cebu that offers the cheapest price for us DSLR-addict. LOL

  25. Pixel pro sucks. VERY POOR SERVICE . . . . . !!!!!!!!

  26. :( – IF THE case that the 7 days replacement is not written on the receipt and the sales personnel did not tell you when you bought your product. you can call a lawyer to identify which lapses did they commit. < (that was the last resort) / OR call Henry's Camerashop which is the Father of PixelPro's owner..

    # Tel: (632) 346 3589
    # Tel: (632) 733 7723
    # Mobile: (639) 22 820 7864

    here are the numbers.. (Updated this one for your convenience)

    1. thanks pean… this issue has been resolved since early May.. ^^, thanks anyways

  27. Hi diana. MINE HAS NOT BEEN RESOLVED YET. I’m very very very dissapointed with your service. You said that you will replace my D700 but you did not deliver on your promise. One of your reasons is that you only replaced the unit 7days from date of purchased. Mine is 12 days from date of purchased. What is 12 days.

    In my case, it’s not easy to notice the mirror/pixel problem of the unit. I travel a lot and I only bring my D90. For a 125k DSLR, you should understand my sentiments. As per your technician, another reason is that my actuation is already 600plus. 50 shots a day for 12 days? Is that the reason why you won’t replace my unit.
    You have decided that you will just send my unit to columbia for servicing. I’ve waited for more than a week and I end up still dissapointed because when I tested the unit this morning in your cebu branch, the problem is still there.
    Did you really send the unit to Columbia? or you just serviced it yourself?
    Come on, don’t prolong my agony. PLS. REPLACE MY UNIT . . . same with Jeorich.
    :(

  28. hi sir, we tested the unit before sending it back to Cebu, we already saw that the unit’s sensor is already clean…can you send me the picture you are referring to?
    pls email to pixelproinc@yahoo.com.ph..we will feedback to you on tuesday. Tom is a holiday

    We cannot replace a unit after 7days of purchase, we can only repair/service it as per our terms and condition which we openly told our customers upon purchase.

  29. the camera is at the shop pala, I’ve asked lyn about it again, she will coordinate with me on tues
    thanks for understanding

  30. thanks for your reply but my point is, the first time i brought back the d700 to your cebu branch, one of your staff told me that you already gave your word over the phone to replace my unit as long as i will pay the 3k charge at columbia. although it was only a verbal agreement, i was hoping you will stay true to your word.

    now you have claimed that you checked and tested my unit before sending it back to cebu, why then was the “dirt” very visible with one look and without zooming the picture? i suggest you try taking pictures with white background and smaller aperture so you will know what i’m talking about. thanks again and please resolve my case soon.

  31. finally, my case has been resolved. thanks for taking action on my complaint. pixel pro has replaced my unit.

  32. AYAW NAMU UG PALIT SA PEXIL PRO KY PRO DAUT NAH DHA. AHAHAHA

  33. tsk3x… naa ta ko plan mopalit sa pixel pro da…tsk3x… lamat sa info..

    1. wir po ba pwede mgpa repair ng nikon camera? may branch po ba dito sa cebu?

      1. if ur here in cebu, eh anung cam ung sau? DSLR? uhmmm kasi mahirap na better yet punta ka nlng sa store kng san yan nabili…

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